Privacy Policy
Effective Date: 5/20/25
Last Updated: 5/20/25
My IT Guy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.myitguy.help], use our services, or communicate with us in any way.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number
Business name and address
Payment and billing details (via secure third-party providers like Stripe)
Technical Data
IP address, browser type, access times
Device information
Website usage via cookies and analytics tools (e.g., Google Analytics)
Support & Service Data
System logs and error reports
Diagnostic and troubleshooting info
Credentials or configuration data (when explicitly shared for support purposes)
2. How We Use Your Information
We use your information to:
Provide and maintain IT services
Communicate regarding support or billing
Improve our services and website
Send service updates, invoices, or promotional content (you can opt out)
3. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
Service providers: e.g., payment processors like Stripe, email platforms
Legal authorities: only if required by law or court order
Vendors under contract: for specific IT support purposes (under strict confidentiality)
4. Data Security
We implement technical, administrative, and physical safeguards to protect your data. Access is limited to authorized personnel only. We use encrypted channels and secure third-party tools for sensitive transactions.
5. Data Retention
We retain your information only as long as necessary to fulfill services, comply with legal obligations, and support business operations. You may request deletion of your data at any time, subject to lawful exceptions.
· Any request for data must be authorized by the owner on file for the company
6. Your Rights
You have the right to:
Access or update your personal information
Request deletion of your data
Opt out of marketing communications
Ask what data we store and how it's used
Send requests to: privacy@myitguy.help
7. Cookies and Tracking
We use cookies to enhance your experience and analyze traffic. You can control cookie settings in your browser.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their content or privacy practices.
9. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy. Changes will be posted with a new "Effective Date." Continued use of our services means you accept any changes.
11. Contact Us
If you have questions or concerns about this policy, contact us at:
📧 privacy@myitguy.help
📞 561-855-1331
🌐 www.myitguy.help